2026 Call Centre Manager
Salary Guide

Complete guide to Call Centre Manager salaries, responsibilities, and career paths.

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Call Centre Manager

Customer Service

Average Salary

£28,000 – £50,000

Working Hours

37.5 hours/week

Job Information

  • The UK call centre industry employs over 1 million people

Other Names this Job is Known By

  • Contact Centre Manager
  • Customer Service Manager

Key Responsibilities

  • Oversee daily operations of a call centre
  • Lead and motivate teams of agents
  • Monitor performance and set targets
  • Handle escalated customer complaints

Skills and Qualifications Required

  • Degree in business or management (advantageous)
  • Experience as a call centre agent or supervisor
  • Leadership and communication skills
  • IT and data analysis skills

Promotional Job Opportunities from this Role

  • Operations Manager
  • Head of Customer Service
  • Director
  • Consultancy roles

How to Get the Job

  • Study business or management
  • Gain experience as a call centre agent or supervisor
  • Progress to management roles with further training

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