2026 Call Centre Supervisor
Salary Guide

Complete guide to Call Centre Supervisor salaries, responsibilities, and career paths.

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Call Centre Supervisor

Customer Service

Average Salary

£22,000 – £35,000

Working Hours

37.5 hours/week

Job Information

  • Supervisors are key to call centre efficiency

Other Names this Job is Known By

  • Team Supervisor
  • Customer Service Supervisor

Key Responsibilities

  • Supervise call centre agents
  • Allocate tasks and monitor performance
  • Provide coaching and feedback
  • Handle escalated calls and complaints

Skills and Qualifications Required

  • Experience as a call centre agent
  • Leadership and communication skills
  • IT skills
  • Customer service and problem-solving skills

Promotional Job Opportunities from this Role

  • Call Centre Manager
  • Operations Manager
  • Trainer
  • Team Leader

How to Get the Job

  • Gain experience as a call centre agent
  • Demonstrate leadership and reliability
  • Apply for supervisor roles
  • Complete further training as needed

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