2026 Customer Service Representative
Salary Guide

Complete guide to Customer Service Representative salaries, responsibilities, and career paths.

CS

Customer Service Representative

Customer Service

Average Salary

£18,000 – £28,000

Working Hours

37.5 hours/week

Job Information

  • Customer service is a top priority for UK businesses

Other Names this Job is Known By

  • Customer Advisor
  • Client Support Agent

Key Responsibilities

  • Respond to customer queries by phone, email, or chat
  • Resolve complaints and provide information
  • Process orders and returns
  • Update customer records

Skills and Qualifications Required

  • GCSEs (including English)
  • Customer service and communication skills
  • IT and data entry skills
  • Patience and attention to detail

Promotional Job Opportunities from this Role

  • Senior Representative
  • Team Leader
  • Supervisor
  • Manager

How to Get the Job

  • Study English or business
  • Apply for entry-level customer service roles
  • Gain experience and training
  • Progress to senior or specialist positions

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