2026 Customer Support Manager
Salary Guide

Complete guide to Customer Support Manager salaries, responsibilities, and career paths.

CS

Customer Support Manager

ITCustomer Service

Average Salary

£28,000 – £55,000

Working Hours

37.5 hours/week

Job Information

  • The UK tech sector is worth over £180 billion

Other Names this Job is Known By

  • Support Team Lead
  • Technical Support Manager

Key Responsibilities

  • Lead technical support teams
  • Develop support processes and policies
  • Monitor ticket resolution and customer satisfaction
  • Train and mentor support staff

Skills and Qualifications Required

  • Degree in IT, business, or management
  • Experience in technical support
  • Leadership and IT skills
  • Analytical and customer service skills

Promotional Job Opportunities from this Role

  • Head of Support
  • Operations Manager
  • Technical Director
  • Consultant

How to Get the Job

  • Study IT, business, or management
  • Gain experience in technical support
  • Progress to management or specialist roles

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