2026 IT Support Specialist
Salary Guide

Complete guide to IT Support Specialist salaries, responsibilities, and career paths.

IS

IT Support Specialist

ITCustomer Service

Average Salary

£20,000 – £35,000

Working Hours

37.5 hours/week

Job Information

  • The UK IT sector is one of the fastest-growing in Europe

Other Names this Job is Known By

  • Helpdesk Technician
  • IT Support Analyst

Key Responsibilities

  • Diagnose and resolve IT issues for users
  • Install and configure hardware and software
  • Maintain IT systems and networks
  • Provide technical support in person, by phone, or online
  • Document issues and solutions
  • Train users on new systems
  • Monitor system performance and security
  • Stay updated on new technologies

Skills and Qualifications Required

  • Degree or diploma in IT or computing
  • IT certifications (CompTIA, Microsoft)
  • Experience in support roles
  • Communication and problem-solving skills

Promotional Job Opportunities from this Role

  • Senior Technician
  • IT Manager
  • Network Engineer
  • Cybersecurity roles

How to Get the Job

  • Study IT or computing
  • Complete relevant IT qualifications
  • Apply for an apprenticeship or trainee role
  • Gain experience in support roles
  • Progress to senior or specialist positions with further training

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